Terms of Service
Accessibility
The Melbourne Hotel is fully accessible. Accessible rooms and bathrooms are available in some room categories at the Hotel. Please view our accessibility guide here for further information.
Age Policy
Individuals under the age of 18 are not permitted to stay at the hotel unless accompanied by a legal guardian or responsible adult.
Airport Transfer
Please visit our page here to arrange an airport/private transfer.
Baby Cot
Portable cots are subject to availability and charges.
Cancellation Policy
Please note the following terms apply to cancellation of bookings made directly with the Hotel.
Flexible Rate:
• Cancellations are free until 2:00pm the day prior to arrival. After this time, a cancellation fee equal to the first night's stay will apply.
Member Rate:
• Cancellations are non-refundable, however, modifications to bookings are allowed. Please refer to the Change of Date Policy.
Restricted Rates (Non-Refundable and Promotional Rates):
• Cancellations are non-refundable.
Change of Date Policy
To ensure a smooth experience for all our guests, the following terms apply to date changes of bookings made directly with the Hotel.
Flexible Rate:
• Date changes are permitted up to 2:00pm the day prior to the original check-in date, subject to availability.
• Any rate difference in the Best Flexible Rate between the original dates and new dates apply.
Member Rate:
• Date changes are permitted up to 2:00pm the day prior to the original check-in date, subject to availability.
• A date change fee of $40 per modification will apply to the booking.
• Any rate difference between the original dates and new dates applies.
Restricted Rates (Non-Refundable and Promotional Rates):
• Date changes are not permitted for these bookings.
Check-in From 2:00pm
Check-out By 10:00am
Check-in Policy
At the time of check-in, a photo ID and physical debit/credit card must be supplied. Check-in may be denied if valid identification is not provided.
Child Policy
Children aged under 12 are permitted to share the room at no extra cost. Any additional bedding required is subject to availability and may incur additional costs. For further details, please refer to the "Rollaway Beds" section.
Gift Vouchers
Accommodation
• Vouchers must be redeemed in a single transaction
• Original Gift Voucher must be present at the time of check-in, or an alternative form of payment will be required.
Making your Accommodation Reservation:
• Gift Vouchers cannot be used to make online reservations. To make a reservation, you must contact The Melbourne Hotel directly.
• Gift Vouchers are applicable only at Best Available Rate.
• To book Accommodation Experiences, please call reservations at +61 8 9320 3333 or send us an email at hello@melbournehotel.com.au
• Subject to availability and blackout dates.
Hotel Policy
The Melbourne Hotel has a zero-tolerance policy on antisocial behaviour or behaviour that is deemed to be disruptive to other guests. This behaviour may be defined as:
• Any situation where the maximum number of guests allowed per room or suite is exceeded.
• Any situation where the noise level from a guest room or suite is deemed too high thereby disturbing other hotel guests.
• Any situation whereby excessive traffic to/from the guest room or suite is identified.
• Any situation where it is deemed that intoxication is occurring or that excessive alcohol is present.
In the event that any guest is identified as having a party or displaying antisocial behaviour, the hotel reserves the right to immediately request all occupants of the room or suite up to, and including, the guest who has registered for the guest room or suite to vacate the premises. In the event that an eviction does occur, the registered guest will be charged for that night's accommodation and for any expense resulting from additional cleaning, replacement of any furniture/fixture/fitting/breakage, as well as for any required repairs.
Membership
The Melbourne Hotel Membership is non-transferable and is only valid for the individual named on the membership account. Each member can book up to four rooms on membership rates, provided the member is staying in one of the rooms, and the dates of the subsequent rooms are the same as the stay dates of the room occupied by the member.
The name provided at the time of membership enrolment and booking confirmation is considered final and non-transferable. Members are responsible for ensuring that the name on the booking matches the name on the member account. Once a booking is confirmed, no changes to the primary guest's name will be allowed. On rare occasions where a member's booking requires modification, kindly note that additional charges beyond rate changes may apply.
Parking
The Melbourne Hotel provides on-site self-parking service at a rate of $35 per night. Parking spaces are allocated on a first-come, first-served basis. Please be aware that parking availability is subject to change and cannot be guaranteed prior to check-in.
In the event that all parking bays are occupied upon your arrival, kindly speak to our front desk team for discounted offsite parking tickets.
Payment Policy
Valid Credit Card details are required to guarantee the booking. Please note that for all bookings, the hotel requires the payment of all applicable accommodation charges prior to or at check-in, and payment will be processed according to the respective rate plan booked.
Payment Types
The Hotel accepts all electronic card transactions.
• American Express
• Debit Cards
• Mastercard
• Visa
• Union Pay
All Visa and Mastercard incur a 1.5% surcharge whilst American Express and Union Pay cards attract a 2.5% surcharge.
Pre Authorisation Policy
In addition to room charges, a credit card pre-authorisation of $100 per night will be processed at check-in as a guarantee for any incidental charges incurred during your stay. Please be advised that Mastercard & Visa Debit cardholders must provide a $300 pre-authorisation.
The pre-authorised amount held by the credit card company may affect your available funds or spending limit, serving as a temporary hold for guarantee purposes. Please note that it might take several days for your credit or debit card provider to release this hold.
Rollaway Beds
Each room type has a maximum occupancy of two guests. Additional beds are subject to availability and incur extra charges. Please be aware that certain room types cannot accommodate additional beds. For more details on room types, please reach out to our reception team.
Smoking Policy
The Melbourne Hotel has a no-smoking and vaping policy. This is inclusive of our Rooftop Bar, and Verandah.